SHIPPING POLICY

SHIPPING PROCEDURE:

important: please note that shipping times vary depending on geographical location, time of year, and current order volume. during peak periods processing times may run longer than expected and orders are dealt with in priority sequence. you will receive your tracking number via email when the order leaves our facility - this does not mean the postal service has processed it and the tracking number may not yet show export data at this point.

orders are processed on business days (mon-friday)

note: we are using a service called 'after ship' to handle our customer correspondence relating to shipping. this service sends information about your tracking to your email as it receives updates from the carrier. for any directly related location inquiries, please contact the carrier listed on your email correspondence from after ship.

you can track your order with this service by inputting your tracking number here. if you have not received an email from after ship, it has likely been routed to your spam folder. if you wish to make any changes to your order or contact/shipping information, please contact us prior to the shipping date. we cannot change an order once it has been exported.

please do not contact us with shipping concerns if you have not received your package inside of these standard ranges. once you have received your tracking number, you may use these values below as guidelines to determine your expected arrival time frame.

our shipping provider has been diligent in getting our orders to our customers in a timely fashion. we assume orders are lost if the tracking information has not posted an update after 30 business days from the export date shown on the tracking information.

snebask is not the shipping carrier. we have limited control over deliveries after export from our facility. we are not responsible for failed deliveries due to incorrect address provided. addresses are transferred to the carrier electronically directly from the input on our website. deliveries returned to sender due to undeliverable or incorrect addressing are subject to a 10$ restocking/reshipping fee.

after the items have left our hands - we advise to contact the carrier listed on the tracking information for all direct delivery related inquiries. the carrier is directly responsible for the delivery, and, as a privacy precaution, will ask for the individual whose name is listed on the shipping label as a person of contact in the event of a problem. our sales team cannot contact the carrier on behalf of the customer after it has left our facility due to these policies.

once an item has been scanned as delivered (tracking information shows a delivery), it is up to the customer to claim the package from the mailbox, doorstep or post office. we are not responsible for any lost, stolen, or damaged items past this point. if you have not received your package the the package has been marked delivered to the address you have provided us, it is your responsibility to contact the carrier and sort out the delivery.

shipping options:
standard: our standard economy shipping service. most of the time the carrier will be the specific postal carrier to the country, excluding a few counties. to view the carrier affiliated with your delivery, please check your tracking information from your shipping confirmation email by clicking the blue 'view my order' button and then clicking on the tracking number. this shipping method is not insured, and unfortunately snebask cannot be held liable for a lost or damaged package. however, as our policy states, if the items are not delivered within 30 days business days from the export date, the order will be refunded or reshipped at no cost to you.

express: we offer to ship any order express via dhl to most locations. in locations where dhl is unavailable, we will use the next available express courier. this order is automatically considered insured and snebask is held liable for any errors or faults which may occur in the delivery process. this option is available at checkout for $29.99 usd.

we stand by our customer service . if you have any inquiries and contact us by email or dm and we do not respond within 48 hours, we will cover the charges of your order.

please make sure the check your spam folder settings to keep our responses out of your spam inbox.

shipping times (non express)
times are listed in business (working) days from the export date as listed on your tracking information. these times do not include processing times prior to shipping the order. these times are estimates only and do not account for postal delays, weather, customs problems or holidays. these estimated are valid for our standard shipping option only. we advise a general average delivery time for most locations to be 8-21 business days from the date of export.

uk: 8-18 days
usa: 8-21 days (location dependent by epacket )
puerto rico: 19-39 days
brazil: 19-29 days by epacket